Common Inquiries

1. How can I place an order?

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To place an order, simply browse our products, add the items you want to your cart, and proceed to checkout. You will need to create an account or log in, provide your delivery details, and select a payment method to complete the purchase.

2. What payment methods do you accept?

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We accept several payment methods, including cash on delivery, credit and debit cards (Visa, MasterCard), and online payment through secure gateways. Please visit our Payment Policy page for more details.

3. How long does delivery take?

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Delivery times depend on your location. Local deliveries within Qena and Hurghada are completed within 1 hour. For other areas, standard delivery times range from 1 to 5 business days. For international shipments, delivery times may vary between 7 to 14 business days. Please refer to our Shipping Policy for more details.

4. How can I track my order?

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Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on our website or the shipping partner's site.

5. Can I return or exchange a product?

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Yes, you can return or exchange a product within the specified return window. For perishable goods, returns must be made within 24 hours. For non-perishable goods, you have up to 14 days to return or exchange your items. Please review our Refund Policy for more details.

6. What should I do if I receive a damaged or incorrect item?

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If you receive a damaged or incorrect item, please contact our customer service team immediately at 096-33224222 or via email at [email protected]. We will assist you in resolving the issue and ensure you receive the correct product or a refund.

7. Do you offer international shipping?

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Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and other charges imposed by the destination country. These charges are the customer's responsibility.