Refund Policy

Overview

At Al Habeeb Market, we aim to ensure the satisfaction of our customers. If you are not completely satisfied with your purchase, we are here to help. This policy outlines the terms and conditions for requesting refunds and the processes involved.

Refund Eligibility

You may be eligible for a refund under the following conditions:

The product must be unused and in the same condition that you received it.
The product must be in its original packaging.
The request for a refund must be made within 14 days of the purchase date for non-perishable items.
Perishable items such as fresh food must be returned within 24 hours of receipt.
The original receipt or proof of purchase is required to process a refund.

Non-refundable Items

Certain items are non-refundable, including but not limited to:

Perishable goods beyond 24 hours of receipt (e.g., fresh fruits, vegetables, meat).
Personal care products such as hygiene and sanitary items.
Undergarments or intimate apparel.

Refund Process

To initiate a refund, please follow these steps:

Contact our customer service team at [email protected] or call 096-33224222 within the eligibility period.
Provide details of the product, including order number and reason for the refund request.
Return the product to the address provided by the customer service representative.

Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your refund is approved, it will be processed within 5-7 business days, and the credit will automatically be applied to your original method of payment.

Shipping Costs

Shipping costs for returning the product are the responsibility of the customer unless the product was damaged or defective upon arrival. In such cases, Al Habeeb Market will cover the shipping costs.